Inkelligent support
Shipping Policy
Clear timing from artwork proof to delivery, including production schedules, destination estimates, tracking, and address changes.
Sent to the order email for review.
After order and artwork details are confirmed.
Complex proofs may extend the schedule.
After the carrier receives the parcel.
Destinations and shipping cost
We currently ship to supported destinations in the United States, Canada, the United Kingdom, and Europe. Availability is confirmed at checkout and may vary by postal code or product.
- Standard shipping is free for eligible mainland destinations in the United States, Canada, and Europe unless checkout states otherwise.
- Dependent territories, remote regions, and islands may incur a $7.99 shipping surcharge.
- If we cannot serve the entered destination, we will contact you to confirm an alternative or cancel and refund the affected order.
Any location-specific delivery charge shown before payment overrides the general estimates on this page.
Proof and production timing
| Stage | Typical timing | What may extend it |
|---|---|---|
| Digital proof | Within 24 hours of receiving the order | Missing instructions, unreadable files, or incomplete artwork |
| Standard custom stickers | 1–2 business days | Customer clarification, complex artwork, or repeated revisions |
| Roll labels | 3–5 business days | More complex production and proof requirements |
| Orders of 1,000+ pieces | Allow one additional business day | Quantity, material, and finishing requirements |
When clarification is required, production waits for the requested information. Timely replies usually allow complex artwork and proof revisions to be completed within the normal 1–2 business-day window.
We do not design or dispatch orders on Sundays. Orders placed on Sunday enter design and production on Monday. There is no general daily cut-off time.
Custom products do not normally become unavailable. If a ready-made sticker pack is out of stock, we will contact you to agree on a replacement or cancellation.
Estimated delivery time
Transit starts after production is complete and the parcel is handed to the carrier. Production time and delivery time are separate.
| Destination | Estimated carrier transit |
|---|---|
| United States mainland | 6–10 business days |
| Canada mainland | 10–12 business days |
| United Kingdom | 8–10 business days |
| Europe mainland | 8–10 business days |
| Remote regions, dependent territories, and islands | Varies by destination and carrier |
Carrier disruptions, customs processing, severe weather, public holidays, peak seasons, and remote delivery routes can extend these estimates.
Tracking, delays, and missing packages
Tracking is emailed after shipment and may take a short time to activate. If tracking has not updated for 5–7 days, email us with your order number and the latest tracking status.
If a parcel is marked delivered but cannot be found, first check household members, neighbors, reception areas, parcel lockers, and other safe delivery locations, then contact the local carrier.
Report a lost or delivered-but-not-received package within 15 days of the delivery status. After review, an eligible order can be remade and reshipped or refunded.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately when an address needs to change—ideally within 2–3 days of ordering.
Production can begin quickly. After dispatch, contact the carrier as soon as possible; rerouting, recovery, or free replacement may not be available.
Customs, duties, and taxes
Taxes, duties, and delivery charges shown at checkout are included in the amount you authorize. If checkout indicates that duties are included or the shipment is Delivered Duty Paid (DDP), no additional import payment should normally be requested at delivery.
If a carrier requests an unexpected charge, contact us before paying when possible and include your order number plus a copy of the notice.
Need help with an order?
Include your order number and a concise description. For product issues, attach clear photos or video so the team can review the claim efficiently.