Inkelligent support
Shipping Policy
Clear timing from artwork proof to delivery, including production schedules, destination estimates, tracking, and address changes.
Sent to the order email for review.
After the proof is approved.
After the proof is approved.
Free Economy shipping.
Destinations and shipping cost
We ship to the United States, Canada, the United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Japan, Hong Kong SAR, and Singapore.
- Economy shipping is free on every order to these destinations, with tracking.
- Expedited shipping is available at checkout for USD 15 (shown in your local currency). It shortens carrier transit only, not proof or production time.
- If we cannot deliver to the address entered, we will contact you to arrange an alternative or cancel and refund the order.
The shipping option and price you select at checkout are what you pay.
Proof and production timing
| Stage | Typical timing | What may extend it |
|---|---|---|
| Digital proof | Within 1 business day of receiving the order | Missing instructions, unreadable files, or incomplete artwork |
| Standard custom stickers | 1–3 business days after proof approval | Customer clarification, complex artwork, or repeated revisions |
| Roll labels and orders of 1,000+ pieces | 3–5 business days after proof approval | Quantity, material, and finishing requirements |
Production starts after you approve the proof. When we need clarification, production waits for your reply.
Proofs, production, and dispatch run Monday through Saturday. Orders placed on Sunday or a public holiday start on the next working day.
Estimated delivery time
Transit starts after production is complete and the parcel is handed to the carrier. Production time and delivery time are separate.
| Destination | Estimated Economy transit |
|---|---|
| United States | 6–10 business days |
| Canada | 10–12 business days |
| United Kingdom | 8–10 business days |
| Europe (countries listed above) | 8–10 business days |
| Japan, Hong Kong SAR, Singapore | Contact us for an estimate before ordering |
| Remote areas and islands | May take longer, depending on the carrier |
Carrier disruptions, customs processing, severe weather, public holidays, peak seasons, and remote delivery routes can extend these estimates.
Tracking, delays, and missing packages
Tracking is emailed after shipment and may take a short time to activate. If tracking has not updated for 7 days, email us with your order number and the latest tracking status.
If a parcel is marked delivered but cannot be found, first check household members, neighbors, reception areas, parcel lockers, and other safe delivery locations, then contact the local carrier.
Report a lost or delivered-but-not-received package within 30 days of the delivery status. After review, an eligible order can be remade and reshipped or refunded.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately when an address needs to change, before the order ships.
Production can begin quickly. After dispatch, contact the carrier as soon as possible; rerouting, recovery, or free replacement may not be available.
Customs, duties, and taxes
Any taxes or duties we collect are shown at checkout and included in the amount you authorize.
If a carrier asks you to pay an import charge on delivery, contact us before paying and include your order number plus a copy of the notice so we can help resolve it.
Need help with an order?
Include your order number and a concise description. For product issues, attach clear photos or video so the team can review the claim efficiently.