Answers for every step of your sticker order.

We can create stickers from logos, illustrations, photos, text, business branding, event artwork, and more. Available options may include die-cut stickers, kiss-cut sticker sheets, standard vinyl, holographic, transparent, metallic, gloss, and matte finishes. Availability depends on the selected product, size, artwork, and quantity.

Die-cut stickers are individually cut around the shape of your design. Kiss-cut stickers are cut through the sticker layer but remain on a backing sheet. Sticker sheets contain multiple designs or stickers on one larger sheet. Check the selected product description or contact us if you need a specific format.

Yes. We can review custom dimensions and shapes, including circles, rectangles, rounded rectangles, and designs cut around the artwork. Please provide the required width, height, measurement unit, and intended application surface.

Yes, many orders can include multiple designs. Send each design as a separate, clearly named file and list the quantity, size, material, and finish for each one. Minimum quantities or pricing may vary when an order is divided among several designs.

Sample and small-batch availability depends on the size, material, and production method. Send us the artwork, desired dimensions, material, and quantity, and we will recommend the closest available option.

Options may include standard white vinyl, holographic film, transparent material, metallic finishes, and other specialty effects. Each material produces a different result, especially in white or unprinted areas of the artwork.

Holographic stickers reflect light and produce a shifting rainbow or patterned effect. Printed colors can remain visible while the film shows through selected areas depending on the artwork and white-ink setup. The appearance changes under different lighting.

They can include full-color printing, but the final result depends on the artwork and white-ink setup. Areas backed with white ink appear more solid, while areas without white ink show more of the holographic film.

Partial or spot holographic effects require a specific print setup and may not be available for every product. Send the artwork and mark the areas where you want the effect so we can confirm feasibility or suggest the closest alternative.

Transparent material is available for selected products. Transparent areas allow the application surface to show through, while printed white areas may require white ink. A transparent sticker may appear white in photos when shown on its removable white backing paper.

Gloss provides more shine and usually makes colors appear more vivid. Matte creates a softer, lower-reflection finish. The best choice depends on the artwork and intended use.

Water resistance depends on the selected material and finish. Products marked waterproof are suitable for common use on clean, smooth surfaces. Long-term outdoor exposure, repeated dishwashing, harsh chemicals, extreme heat, and textured surfaces may reduce durability.

Upload the original, highest-quality artwork available. Preferred formats include PNG, PDF, AI, EPS, PSD, or another original design file. Avoid screenshots, social-media downloads, or repeatedly compressed images.

Image quality depends on both file resolution and final printed size. A file that looks clear at a small size may become blurry when enlarged. Send the original file and intended dimensions so we can review it before production.

Simple background removal may be possible. Complex photos, hair, shadows, transparent effects, or low-resolution files may require additional design work. Tell us whether you want transparency, a white border, or a cut around the main design.

Yes. We will email your digital proof within 24 hours of receiving the order. Review all text, spelling, colors, size, orientation, background, and the approximate cut shape carefully.

The red, blue, or other colored outline is a production cut line. It shows the approximate final shape and will not be printed on the finished sticker.

Yes. Reply with one clear list of requested changes. Revisions may extend the production schedule. If clarification is required, we will wait until the next business day for your response; without a response, we may proceed with the prepared proof to avoid further delay.

Contact us as soon as possible and clearly identify the final file. If production has not started, we may be able to update the artwork. If production has started, a reprint generally requires 2–3 business days and may require a new order or reprint fee. Customer-submitted artwork errors are not eligible for a refund.

Select the size, quantity, material, finish, and cutting option on the product page, then upload the artwork and enter any customization instructions. Contact us before ordering for multiple designs or unusual sizes.

The minimum quantity varies by product, size, material, and number of designs. The current minimum is shown on each product page. Contact us if you need a smaller test order or want to divide one quantity among several designs.

Send the finished size, quantity for each design, number of designs, material, finish, cutting format, delivery country or postal code, and artwork files. We will use these details to recommend the correct product and provide an accurate quote.

Yes, if the previous artwork is still available. Contact us with the earlier order number and confirm the new quantity, size, material, and finish. Tell us about any changes before placing the repeat order.

Most custom sticker orders are produced and handed to the carrier within 1–2 business days after the order and artwork details are confirmed. Roll labels generally require 3–5 business days. Orders of 1,000 pieces or more may require one additional business day. Complex artwork and repeated proof revisions may extend production. We do not design or dispatch orders on Sundays; Sunday orders are processed on Monday.

Estimated transit is 6–10 business days within the United States, 10–12 business days within Canada, and 8–10 business days within Europe. Remote areas, dependent territories, and islands may take longer depending on the carrier and destination.

Standard shipping is free for mainland destinations in the United States, Canada, and Europe unless otherwise stated at checkout. Remote territories, dependent territories, and islands may incur a $7.99 shipping surcharge.

Tracking information is sent after shipment and may take a short time to activate. If tracking has not updated for 5–7 days, contact supports@inkelligent.com with your order number and the latest tracking status.

Customers are responsible for providing an accurate address. Contact us immediately if an address needs to be corrected, ideally within 2–3 days of placing the order. If the order has already shipped, contact the carrier as soon as possible; rerouting or replacement may not be available.

Clean and dry the application surface, position the sticker carefully, press from the center outward, and allow the adhesive time to bond before exposing it to water or heavy handling. Smooth, clean surfaces generally provide the best adhesion.

Contact supports@inkelligent.com within 15 days of delivery. Include the order number, a description of the issue, the approximate affected quantity, a photo of the full product, and a close-up photo or video of the problem. For shipping damage, include the outer packaging and label. Once verified, we can arrange a remake and reshipment or issue a refund.

Check with household members, neighbors, reception areas, parcel lockers, and other safe delivery locations, then contact the local carrier. If the package remains missing, contact us within 15 days of the delivery status with your order number. After review, we can arrange a replacement or refund.

Custom products are not refundable for subjective dissatisfaction, an incorrect customer-supplied image, or a requested change of size or material. For a verified quality issue, damage, incorrect item, missing package, or material difference from the approved proof, we can offer a remake and reshipment or a refund. Once the photos or video are reviewed and the issue is confirmed, the approved refund can be processed immediately.