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Return & Refund Policy

At Inkelligent, we specialize in custom-made products. Due to the personalized nature of our items, this policy differs from standard retail return policies.

1. Custom Products

All products are made to order based on customer-provided designs or approved proofs.

As such:

• Custom-made or personalized items are not eligible for return or refund due to change of mind, incorrect selection, or subjective dissatisfaction.
• This complies with applicable laws in the EU and UK, where customized goods are exempt from the right of withdrawal.

We will offer a replacement or refund if:

• The product is defective
• The product is damaged during delivery
• The product differs materially from the approved proof

You must contact us within 30 days of delivery and provide clear photo evidence.

2. EU & UK Right of Withdrawal

Customers in the EU and UK generally have a 14-day right to withdraw from purchases.

However, this right does NOT apply to custom-made or personalized products.

By placing an order, you acknowledge and accept this exemption.

3. Return Conditions

Returns are only accepted after approval from our support team.

• Do not send items back without contacting us first
• Return instructions will be provided upon approval
• Items must be unused and in original condition

4. Return Shipping Costs

• If the issue is due to our error (defect, damage, wrong item), we cover all costs
• Otherwise, return shipping costs are the responsibility of the customer

5. Refunds

• Refunds are issued within 14 days after return approval (EU/UK compliance)
• Processing typically takes 1–3 business days after receiving returned items
• PayPal refunds may take 3–5 business days

6. Order Cancellation

Orders may be canceled only before production begins.

Once production starts, orders cannot be canceled due to the custom nature of the product.

7. Lost or Missing Packages

• Contact us within 60 days of delivery status
• If tracking has no updates for more than 10 days, contact us immediately

Contact:
supports@inkelligent.com