That changes the tone a lot — especially because this was your **first order** and you were essentially testing them as a potential long-term vendor. I’d revise it to this:
### ⭐ One-Star Review — Inkelligent
I’m extremely disappointed with my first experience ordering from Inkelligent.
I placed an order for multiple sets of vinyl stickers, and when the order arrived, **an entire sticker design was missing from every set**. Based on what I received, it appears the design was never produced at all.
Mistakes can happen, and I was initially more than willing to give the company the opportunity to correct the issue. I reached out, explained exactly what was missing, and provided photos. I then followed up again when I did not receive a response.
Unfortunately, the most disappointing part of this experience has been the **complete lack of communication**. I still have not received any response or acknowledgment from the company regarding the problem.
This was my **first order with Inkelligent**, and I actually have several additional sticker orders ready to place. I had hoped this company could become one of my regular vendors, so this experience is especially frustrating. Instead, I am now likely going to have to find another vendor for those future orders.
A production mistake would not have automatically resulted in a one-star review. **The failure to respond to a new customer and make any attempt to resolve the problem is what earned the one star.**
I would have much preferred to resolve this directly with the company, but after multiple attempts to contact them with no response, I unfortunately cannot recommend Inkelligent.